What Is Patient Assistance Now Oncology (PANO)?
What Is Patient Assistance Now Oncology (PANO)?
Patient Assistance Now Oncology (PANO) is a support center consisting of insurance specialists and case managers who provide access to information regarding an array of services. Through one-on-one guidance with a dedicated case manager, patients will discover which Novartis Oncology Patient Support programs they are eligible to receive and may also be referred to other services. Consider PANO your first stop for information about Novartis oncology patient support services.
Support for patients includes:
- Insurance benefits verification, including information on prior authorizations and denial appeals
- Patient Support Counselors who are able to provide information in more than 160 languages
- Patient Navigators who provide one-on-one support specific to a patient’s Novartis medications (varies by product)
- Information about financial assistance that may be available
- Dedicated case managers with private extensions whom you can contact directly for updates on your patient
- A combination of PANO case managers and/or field reimbursement managers are available to help, depending on the complexity of a patient’s case
Please note: Requests for support from the Novartis Patient Assistance Foundation, Inc. (NPAF), an independent organization, must also go through PANO.
How to Get Started with PANO
How to Get Started with PANO
For a patient to access these cost-saving programs, a service request form (SRF) must be filled out and submitted. The submission process for the form — which includes a patient half and an HCP half — is designed to be flexible for both parties. This form can be submitted online or by faxing to PANO at 1-888-891-4924.
Step 1: Patient Submits Form
A patient must complete and submit their half of the SRF, after which they will receive a confirmation number.
Step 2: HCP Submits Form
Your office can submit your half of the SRF online or by fax. If your office is submitting online, the patient must submit their half first. You will need the following:
- The patient's confirmation number and date of birth. The confirmation number can be obtained by calling PANO at 1‑800‑282‑7630.
- A digital signature of the prescribing HCP is not required for online submission. Instead of having the HCP digitally sign, a member of the office staff authorized by the HCP may digitally attest to the accuracy of the information on the SRF.
- The prescribing HCP still needs to submit a prescription.
The HCP may also print, complete, and sign the entire SRF, including the prescription, and fax to PANO at 1‑888‑891‑4924.
Step 3: PANO Processes Form
PANO will then match the 2 halves and reach out to your patient and office with next steps.
Service Request Form (SRF) Tutorial Video
Service Request Form (SRF) Tutorial Video
Watch the following video to learn how to submit the SRF to PANO online.
Novartis Oncology Universal Co-pay Program
Novartis Oncology Universal Co-pay Program
At Novartis Oncology, we’ve made it easy for patients with private insurance to access financial support for their prescription co-pay costs on almost all Novartis Oncology medications.
With the Novartis Oncology Universal Co-pay Program, eligible patients with private insurance may pay $25 per month and Novartis will pay the remaining co-pay, up to $15,000 per calendar year, per product.*†
Download the optional Co-pay Assistance Authorization Form
This form is used by patients to authorize their physician’s office to assist with the co-pay assistance process.
*Limitations apply. This offer is only available to patients with private insurance. The program is not available for patients who are enrolled in Medicare, Medicaid, or any other federal or state health care program. Novartis reserves the right to rescind, revoke, or amend this program without notice. For full Terms and Conditions, visit Copay.NovartisOncology.com or call 1-877-577-7756.
†Gleevec has an official $30,000 co-pay maximum.
Patient Navigator Program
Patient Navigator Program
The Novartis Patient Navigator Program is staffed by a dedicated team of specialists who support eligible patients during their treatment journey.* Patients who enroll in the program receive a series of phone calls from a specially trained navigator who will support and guide them through various aspects of initiating their prescribed therapy.
Novartis Patient Navigators provide:
- Access to disease and product education materials
- Information about lifestyle support
- Access to Novartis products via assistance with benefits investigation and other financial support
- Support to help improve adherence to therapy and patient outcomes
- Collaboration and coordination with other Novartis Oncology Patient Support programs
* The Novartis Patient Navigator Program is available for select Novartis Oncology products. Patient Navigator services do not involve the practice of nursing or provide clinical advice and counseling.
Novartis Patient Assistance Foundation Inc.
Novartis Patient Assistance Foundation Inc.
Novartis Patient Assistance Foundation (NPAF) is independent of Novartis Oncology Patient Support. However, NEW patients seeking NPAF assistance are required to submit an SRF. Not all Novartis Oncology medicines are currently supported by NPAF. Learn more at PAP.Novartis.com.
For uninsured and underinsured patients:
- NPAF may help provide access to Novartis medications for patients who are experiencing financial hardship and/or have no third-party insurance coverage†
- Patients who meet the following eligibility requirements may be qualified to receive Novartis medications at no cost:
- US resident
- Proof of income that meets the financial eligibility requirements
- Limited or no prescription coverage†
To apply for NPAF support, submit the HCP Service Request Form to PANO.
To learn more about how NPAF can help, call 1-800-277-2254 or visit PAP.Novartis.com.
†Exceptions exist for individuals with limited prescription coverage. Please be advised that access to the medicines distributed through NPAF is free of charge to all eligible patients.
How else can we help?
How else can we help?
Information about independent organizations that can assist with a patient's day-to-day needs beyond medical care is available.‡
Independent charitable foundations may also be available to provide additional financial assistance to your patients.§
See a full list of organizations at Patient.NovartisOncology.com.
‡All organizations are not-for-profit and/or government agencies, and are independent of Novartis Pharmaceuticals Corporation.
§All organizations are independent of Novartis Pharmaceuticals Corporation. Novartis has no financial interest in any organization listed but may provide occasional funding to these organizations. All descriptions are copyrights of the respective organizations. Novartis is not responsible for the actions of any of these organizations.
