At Novartis, we take the health and well-being of patients, health care professionals, and our employees very seriously. We understand the concern and uncertainty that you and your patients may be facing surrounding the coronavirus (COVID-19) and are committed to continuing to meet your and your patients’ needs as the circumstances evolve. We are here to support you.

Health care professionals, to learn more about Novartis products, obtain patient starter kits, materials, samples, and vouchers, or ask a question about a product:

Call 888-669-6682

or submit a request for a Novartis associate to contact you.


Patient Assistance Now Oncology (PANO) is a support center consisting of insurance specialists and case managers who provide access to information regarding an array of services. Consider PANO your first stop for information about Novartis Oncology Patient Support services. Dedicated support specialists help direct callers to the services that best fit their needs.

To learn more, call 800-282-7630 or visit

COVID-19 Information Center

For the latest on the Novartis response to COVID-19, visit